The Specialized Information Publishers Association’s Ronn Levine interviewed me for a recent post, Tips to Keep Subscribers Renewed and Feeling Special.
I spoke about building trust with your audience; consistently strong content that helps your customers can do just that. Be a resource. He quotes Anya Grundmann of NPR as saying:
I think as we’re struggling to connect in this world of digital, the tendency is to flail and do a lot of one-offs and I’ve found it’s very successful to create frameworks where we can explore an ongoing relationship.